SERVICE AND SAFETY ALERTS
FEBRUARY 28, 2025
Global Alert Ticket i16029
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Hosting Services are undergoing emergency upgrade.
Our trusted and reliable hosting service provider has alerted us that their servers are underoing an urgent and important upgrade. This will affect websites and email services for a little while. We’ll keep you posted.
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Status: Confirmed as resolved by the vendor.
JANUARY 08, 2025
Global Alert Ticket i16024
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Trello Services are fluctuating.
Ticket logged with them. Unable to generate a ticket number for Global Alert at the moment. Will email clients if not resolved within the next hour (by 2020 Hours AEST)
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Status: Confirmed as resolved by the vendor.
NOVEMBER 12, 2024
Global Alert Ticket i6017
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Canva services are currently down.
They have confirmed on their twitter that the issue is now fully resolved. However, our teams across the continents continue to experience them. We are following up with Canva on Twitter and privately. We will keep you posted.
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Status: Ticket Open with the Vendor.
Status: Confirmed as Resolved by Vendor on November 17, 2024
JULY 31, 2024
Global Alert Ticket i6012 (ISSUE 2 is now Resolved by Libsyn)
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ISSUE 2: Libsyn Servers are facing speed and download issues.
The Libsyn site currently shows this Performance Alert at the time of this publication
They have confirmed that the issue is now fully resolved.
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Status: Confirmed as Resolved by Vendor
JULY 31, 2024
Global Alert Ticket i6012 (1 Red, 1 Amber Alert)
ISSUE 1: Update on the Global Outage due to Microsoft/Crowdstrike
At this point, please continue to follow steps given in Global Alert Ticket i6011 published below on JULY 21, 2024. There is no clarity when it will be safe to enable updates again. As soon as we know, we will let you know as well.
Status: Ongoing and Active Red Alert
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ISSUE 2: Libsyn Servers are facing speed and download issues.
The Libsyn site currently shows this Performance Alert at the time of this publication
There status page confirms that issue is mostly contained and performance is returning to normal levels. We will keep you posted once this is completely resolved.
We recommend adding this page to your favorites for quick access to Technology Updates from us.
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Status: Ongoing and Active Amber Alert.
Status: Resolved. Leaving the update here in case anyone is still affected. August 01, 2024
July 21 2024
ISSUE: Global Outage due to Microsoft Update originating from Crowdstrike faulty software
Preventive Measure Update: Global Alert Ticket i6011
Following up from our Global Alert Ticket i6009, at this point we recommend continuing the preventive measures to avoid getting affected by the outage. While it is being reported that Microsoft is actively working on a permanent resolution, it is also noted that the impact will take a while to recover from. We are as unclear about that statement as we imagine you.
Hence, at this point we are recommending that you continue the preventive measure and extend the pause (step 3 below) for another 7 days from today. We will check back in 3-5 days or as soon as we have an update, whichever is first.
In your PC, click on Search in the Start Menu and type ‘Settings’. Click on Settings icon in the result.
You’ll see a window filled with various system icons. The last one in the list should read ‘Update and Security’ or ‘Windows Update’ click this icon.
Then turn-off ‘Get the latest updates’ option (see visual below – number 2)
Also ‘Pause updates for 7 days’ (see visual below – number 3)
For now, this should keep you safe.
Read More Here: BBC | Al Jazeera | CNN
Please Note: This is a temporary fix. We await more updates from Microsoft.
You can check the latest updates here – CHECK SYSTEM STATUS.
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Status: Ongoing and Active.
Read More Here: BBC | Al Jazeera | CNN
July 19, 2024
ISSUE: Global Outage due to Microsoft Update originating from Crowdstrike faulty software
You may have already heard about the global outage that is impacting millions of users worldwide including Banks, Airlines, and everything in between. Jumping straight to the point, here is how you can protect yourself from this outage until a reliable solution is released by Microsoft.
In your PC, click on Search in the Start Menu and type ‘Settings’. Click on Settings icon in the result.
You’ll see a window filled with various system icons. The last one in the list should read ‘Update and Security’ or ‘Windows Update’ click this icon.
Then turn-off ‘Get the latest updates’ option (see visual below – number 2)
Also ‘Pause updates for 7 days’ (see visual below – number 3)
For now, this should keep you safe.
Read More Here: BBC | Al Jazeera | CNN
Please Note: This is a temporary fix. We await more updates from Microsoft.
You can check the latest updates here – CHECK SYSTEM STATUS.
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Status: Ongoing and Active.
Read More Here: BBC | Al Jazeera | CNN
February 13, 2024
ISSUE: Trello is down.
As of 2104 AEST the Trello service is down. In our experience it returns to normal operations within minutes. They are working on it and you can check status here.
We will keep you posted.
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RESOLVED on Feb 13, 2024
September 20, 2023
ISSUE: LinkedIn LIVE Streaming Issues
You may experience interruptions, glitches, or error messages on your LinkedIn LIVE Streams scheduled via third party platforms or even direct ones.
The streams are still available and you can still go LIVE as well. However, the exact extent of the issues is not yet clear. We have alerted LinkedIn and are awaiting their updates.
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This is a 3rd Party Courtesey Alert. This has no impact on our services for your projects.
RESOLVED on Oct 3, 2023
JULY 07, 2020 : REGULATORY COMPLIANCE
It is with great sadness we share that our team members, and their families have been directly impacted by COVID2019. Respecting individual privacy we can share that there have been multiple loss of lives. This also impacts our number-strength as a team, hence you may experience added delays. We humbly request for your continued patience and support. We are grateful for all the messages of love and support.
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The COVID Compliance protocol remains unchanged.
MARCH 23, 2020 : REGULATORY COMPLIANCE
Effective from March 23, 2020 we are adhering to both mandated and self-imposed COVID protocols company-wide. The business will continue to operate with following changes –
- SERVICE RESPONSE TIME:
- Our standard service response time was 4 hours via chat from Tuesday to Friday during working hours. AFTER CHANGES: We will now be replying within 24 hours via chat.
- Our standard service response time was 24 hours via email, 365 days a year. AFTER CHANGES: We will now be replying within 3 working days via email.
- SOCIAL MEDIA UPDATES: Projects where Social Media Content Update service is included had a 7 day Publication Cycle. AFTER CHANGES: The new Publication Cycle will operate on 15 day pattern. Please contact your Project Manager for details.
- WEB DESIGN UPDATES: Our standard Content Publication Cycle was 10 working days. AFTER CHANGES: The new Content Publication Cycle is 20 working days.
- CONSULTING SESSIONS:
- Before COVID protocols kicked in, we sent Agenda 4 days prior and Meeting Minutes within 3 working days. AFTER CHANGES: Agenda will now be delivered as soon as possible or 2 hours prior to the consultation. Meeting Minutes will now be made available within 10 working days.
- Actual Consulting Sessions maybe rescheduled depending on COVID protocols impact on day to day business and staff availability. While we will strive to do our best, we are unable to guarantee that meetings will not be rescheduled or cancelled, under unavoidable circumstances.
- COMPLIMENTARY SERVICES: As you can appreciate, due to drastic impact on businesses all around the globe, there has been an unprecedented financial burden and loss to business. We are not untouched from this reality. Due to this difficult reality, all Complimentary Services have been discontinued under Natural Disaster section of our Service Terms. We will only be able to continue to support paid services until further notice.
We will need your support and understanding in these unprecedented times, as we will be ready to provide you all the support we can too. Your patience, cooperation and understanding will ensure that we continue to operate and provide services as well as take care of our own team which is working under a never-before situation together, to be there for you as well as for each other in these challenging times.
We have lost loved ones to this pandemic and many of our clients and stakeholders are impacted too. Right now, mutual compassion and determination is the only force that is going to take us to the other side, together.
Thank you for your time and if you have any query, please contact the Compliance Division for more info.
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